Frequently Asked Questions

 We appreciate your support and we aim to keep each customer happy.

Please read our Frequently Asked Questions below to help maximize your experience at Kids Exclusive.

Online Ordering

How do we offer such great value?

• Our team of fashion-obsessed buyers is out there every day in search of the newest fashion and accessories from 100s of designers. Everything is authentic, first-quality, brand-new and, best of all, it's at 30% to 90% off retail prices.

Will I lose items in my shopping bag?

• Registered Users: If you are a registered user and logged into our site while shopping, your Shopping Bag and Wish List will be saved even if you log out or close your web browser, just log back in to retrieve it. Please note that if you are a registered user and not logged into our site, your shopping session will automatically be terminated when you close out of your web browser and the contents of your Shopping Bag will be emptied.
  Note: If you place an item in your Shopping Bag, the item is not "reserved" for you and may still sell out until you have completed the checkout process. Items that we no longer have available will be highlighted and you may need to remove them from your shopping bag.
• Non-Registered Users: If you are not a registered user and/or are not logged into our site, when you close your web browser while shopping, your shopping session will be automatically terminated in order to protect you. This means that you will be logged out of our site and the contents of your Shopping Bag will be emptied. Additionally, you may empty the contents of your Shopping Bag by "removing" them.

How is sales tax applied to online orders?

• Kids Exclusive is required by law to add California sales tax. Please note: Some states require us to tax shipping charges as well as merchandise. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item; however, you will not receive a refund for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item as been shipped.

How can I pay for my online purchase?

• For your convenience, we accept all major charge cards for online purchases including Visa, MasterCard, American Express, Discover/Novus, and PayPal! We do not accept payment by check, money order, or cash. You are responsible for adhering to the Terms and Conditions of the payment method you select.

Is my payment secure?

• The protection of your personal information is a priority to Kids Exclusive. That is why we have taken measures to protect the loss, misuse and alteration of the information you provide. We use Secure Socket Layer (SSL) Protocol encryption technologies to ensure your information is encrypted while being transmitted over the internet. Please note: certain browsers and firewalls do not permit communication through secure servers.

Can I split my purchase between several credit cards?

• We are unable to split a payment between several debit or credit cards. However, you may use store credit (from returns or invites) and combine with another form of payment.

What is PayPal?

• PayPal, a leader in online payments with over 193 million accounts worldwide, is the faster, safer way to pay and get paid online. PayPal makes online shopping fast, fun and easy, and it's accepted by thousands of merchants all over the world.
  
  For more information on PayPal, click here.

How do I use my PayPal account online?

• Customers with existing PayPal accounts only need to sign into their PayPal account during the checkout process.

How do I apply for PayPal - What if I don't have a PayPal account?

• You can open a PayPal account at www.paypal.com. Once you have an active account, you can proceed with your order.

Can I use a coupon if I use PayPal?

• Yes, you can use a coupon.

Can I split my purchase between PayPal and another account?

• You can use up to 3 gift cards and one other form of payment, like PayPal. We are unable to split a payment between PayPal and another debit or credit card.

Can I order over the phone or via email?

• We do not currently accept orders or order modifications by phone or email.

Can I change or cancel my order?

• Once an order is placed online, we begin processing it immediately and it cannot be changed or cancelled. We apologize for any inconvenience this may cause.

How often is your item availability updated?

• We update the availability of the items on our site in close to "real time". Inventory is adjusted according to the inventory we have in stock at the time of your visit. However, due to the nature of our website, it’s best to act quickly in order to guarantee that item is still available when you checkout.

My entire order was not shipped?

• If you did not receive all of the items indicated on your packing slip, please contact Customer Service. Please note, in rare instances,, some items may not have been available when we shipped your order - check your packing slip carefully. Unfortunately, due to the constantly changing product selection on our site, we are not able to "backorder" any sold-out items that were not available at the time of your order.

I placed an order but still did not receive my merchandise.

• We apologize for the inconvenience. Once your order has left our warehouse you will receive an email confirmation with your order tracking number. A link to the appropriate courier's site will be provided for easy tracking. You can also check your Order Status under My Account. If it shows your package was delivered, but you did not receive it, please contact Customer Service for assistance.

I used the courier's online tracking system and it found no record of my order.

• Once your order has left our warehouse, please allow up to 1-3 business days for our courier to receive and scan your package.

Can I order anytime online?

• Yes, you can order online at any time.

I forgot my login or password for My Account @ Kids-Exclusive.com - help!

• You can retrieve your username and/or password online. Click here to start the retrieval process.

I had an online coupon but when I placed my order it wasn't applied.

• Please contact Customer Service for assistance.

Returns

What’s your return policy?

• Like everything at Kids Exclusive, our return policy is simple and fair: if you are not completely satisfied with your purchase, you may return it with your original packing slip, and we will immediately issue you a merchandise credit equivalent to your full purchase price, less shipping and handling. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in following the instructions received from contacting Customer Service.

Shipping Information

What method do you use to ship my order

• We use FedEx to ship all orders.

How soon do orders ship from your warehouse? 

• Shipments usually take 2 to 5 business days to arrive from our warehouse to your doorstep.

It’s been a week, and I still have not received my things?

• We apologize for the inconvenience. Once your order has left our warehouse you will receive an email confirmation with your order tracking number. A link to the appropriate courier's site will be provided for easy tracking. You can also check your Order Status under My Account on our website. If it shows your package was delivered, but you did not receive it, please contact Customer Service for assistance.

Coupons & Mailings

How can I find out about promotions and offers from Kids Exclusive?

• Join our email list and be the first to know about news, special offers, new arrivals and much more!  Click on the Email Sign Up link.

I had an online coupon but when I placed my order it wasn’t applied.

• Please contact Customer Service for assistance.

Invite-A-Friend

How does this Invite-A-Friend thing work?

• For every new registered user=you invite to Kids Exclusive, you will receive a $20 credit which may be applied toward any merchandised sold on Kids Exclusive. Invitees must join via clicking the link in the e-mail invitation or clicking on your personal invite.

When do I receive my $20 credit?

• You’ll receive your $20 credit after your invitee makes their first qualifying purchase and it has been shipped. You may view the status of your credits in My Account.

Is there a limit to how much I can earn?

• There is no limit to how many friends you would like to invite or how many Credits you can earn! Please, share the love!
• Under what circumstances would my $20 credit be revoked?
• If an invitee accepts an invite from someone else, Kids Exclusive will not be credited you for that invitation. (that’s why it’s best to send out your invites early once you’ve registered with us!)
• While the vast majority of our users are honest, any person that receives credits, prizes or other benefits by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, will forfeit any Credits, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law. Please read our terms and conditions for complete details.